CRM system for production process management at a plant in the UK

As part of this project, our team developed and implemented a comprehensive CRM system designed to optimize production process management at a large plant located in the UK. The system covers a wide range of tasks, from customer base management and order processing to production planning, quality control and logistics.

Key features and functionality of the system:

• Centralized data management: The system combines all information about customers, orders, production capacities and warehouse stocks in a single database, providing quick and easy access to all the necessary information.
• Automation of business processes: The CRM system automates routine tasks such as generating reports, sending notifications and processing orders, allowing employees to focus on more important and strategic tasks.
• Optimization of production planning: The system allows you to optimize production planning based on data on current orders, available resources and demand forecasts, which helps to avoid downtime and overproduction.
• Quality control at all stages of production: The CRM system allows you to track product quality at every stage of production, from the receipt of raw materials to the shipment of finished products, which helps to identify and eliminate defects at an early stage.
• Improved interaction with customers: The system improves interaction with customers by providing up-to-date information on the status of orders, delivery times, and other issues.

Implementation results

The implementation of the CRM system allowed our client to significantly optimize their production processes, reduce costs, improve product quality, and improve interaction with customers. The client expressed complete satisfaction with the project results and noted a significant increase in the company’s efficiency.