Price from 300€ per month
Website Maintenance and Technical Support
Your website is the face of your company online, and its stability is critically important. Technical support helps fix errors, update systems, and protect your site from threats.
The Seganiko team offers professional website maintenance services. We ensure stable performance, regular updates, and security for your resource, so you can focus on growing your business.
How Does Technical Support Help Your Website?
Technical support ensures uninterrupted website performance, protection from threats, and regular updates. Learn how it helps your business stay online at all times.
001
Fixing Technical Errors
Quick resolution of issues that disrupt your website’s performance or reduce its efficiency.
002
Regular System Updates
CMS, plugin, and module updates to maintain website stability and security.
003
Protection Against Cyberattacks
Implementation of protective tools to prevent hacking, viruses, and other threats.
004
Performance Monitoring
Continuous monitoring of page loading speeds, server functionality, and website availability.
005
Data Backup
Regular backups to prevent data loss during malfunctions.
006
Load Optimization
Improving website speed for better user experience and higher search engine rankings.
007
Fixing Layout Issues
Updating design and correcting display errors on various devices.
008
SEO Support
Monitoring meta tags, link structures, and other parameters to improve website visibility.
009
Consultations and Training
Assisting your staff with admin panel usage and answering questions.
How Do We Support Your Website?
Our work includes a full service cycle, from monitoring to troubleshooting and security assurance.
01
Initial Audit
We conduct a detailed analysis of your site’s performance, identify technical issues, and evaluate security levels.
02
Monitoring Setup
We set up tools for 24/7 monitoring to detect malfunctions and errors promptly.
03
System Updates
We regularly update CMS, plugins, and other modules to prevent failures and enhance performance.
04
Protection and Backup
We implement security mechanisms and configure automatic data backups.
05
Error Resolution
We fix identified errors, improve layouts, and optimize website performance.
06
Reporting and Recommendations
We provide reports on completed tasks and suggest ideas for further website improvements.
Our Work Speaks for Itself
Explore the diversity of completed projects: from stylish websites to innovative solutions that helped our clients achieve their goals.
Dveri Nova — digital system for door manufacturing and customer collaboration A complete online platform tailored to the needs of a door manufacturer. In a…
Paparoni — a pizza website with character Paparoni is more than a point of sale — it’s a brand with a clear philosophy and attention…
CRM System for a German Brewery For a small yet ambitious brewery in Germany, we designed and launched a CRM platform that acts as the…
CRM System for Managing Manufacturing Processes at a UK Plant For a large manufacturer in the United Kingdom, we built and deployed a comprehensive CRM…
Business CRM System for a Company in Cyprus We designed and implemented a modern CRM platform for a Cyprus-based company to elevate sales operations and…
Aesthetic Clinic Website — Ukrpmu Vegas Ukrpmu Vegas offers a wide range of skincare and aesthetic procedures. On ukrpmuvegas.com visitors can explore services, learn about…
Any questions?
Let's discuss your challenges. Contact us today!
Why Choose Us for Website Technical Support?
Seganiko offers professional website support services focused on stability, security, and long-term results.
001
Comprehensive Approach
We provide support at all levels: from monitoring to updates and error resolution.
002
Promptness
We respond quickly to malfunctions and resolve issues as soon as possible.
003
Experienced Team
Our team consists of professionals with years of expertise in technical support.
004
Flexible Rates
We offer tailored solutions based on your business needs.
005
Transparent Operations
Regular reports on completed tasks and the current status of your website.
006
Data Security
We ensure your site’s safety and protection from cyberattacks.
007
Long-Term Support
We offer ongoing maintenance, not just one-time services.
008
Personal Manager
A dedicated specialist will always be available to oversee your project.
009
Business-Oriented Optimization
We consider your goals and specifics to provide the best solutions.
Our clients and partners
Companies that trust us to create and develop their digital products. We are proud to work with our clients and partners, helping them reach new heights.
Want to do something great? Let us help you.
Ready? Contact us today.
Website Care Plans That Keep You Fast, Secure and Online
Proactive maintenance for business-critical WordPress and WooCommerce sites. Our plans combine 24/7 monitoring, staged updates, verified backups, security hardening, Core Web Vitals tracking and a clear incident response. The goal: fewer surprises, faster pages, predictable releases.
What’s Included
Every plan is built around safety, speed and observability. Here’s what you can expect by default.
Monitoring & Alerts
- 24/7 uptime checks and SSL/domain expiry alerts
- Core Web Vitals (RUM) by template & device
- Error tracking and log watches on key routes
Updates & QA
- Staging-first core/plugin/theme updates
- Visual regression spot checks and smoke tests
- Release notes, changelogs and rollbacks
Backups & Recovery
- Automated daily backups with off-site copies
- Retention policy and restore drills
- Point-in-time database snapshots for WooCommerce
Security & Hardening
- WAF/CDN configuration and security headers
- Least-privilege user roles and SSO/MFA for admins
- Malware scan and cleanup playbooks
Performance Care
- Cache tuning (page/object) and image pipelines
- Query budgets on heavy templates
- Budget gates for LCP, CLS, INP
Support & Hours
- Ticket desk with SLA and escalation paths
- Included enhancement hours (per tier)
- Hosting/vendor coordination
Plans & Pricing (structure)
Pick the cadence and coverage you need. All plans include staging-first updates, verified backups and incident response. Pricing depends on site complexity, traffic and stack — we’ll quote transparently.
Essential
- Updates: monthly cadence on staging → production
- Monitoring: uptime + SSL, weekly CWV snapshot
- Backups: daily, 14-day retention
- Security: hardening baseline, scan monthly
- SLA: business hours response
- Included hours: 2h / month
Growth
- Updates: bi-weekly cadence with regression checks
- Monitoring: uptime, errors, CWV (RUM) per template
- Backups: daily, 30-day retention + restore drills
- Security: WAF/CDN tuning, scan weekly
- SLA: same-day response within support window
- Included hours: 6h / month
Commerce
- For WooCommerce and high-traffic sites
- Updates: weekly with blackout windows around peaks
- Monitoring: uptime, errors, queues, CWV real-time
- Backups: twice-daily, 60-day retention + PITR DB
- Security: malware cleanup included, audit trails
- SLA: priority response; P1 within target minutes
- Included hours: 10h / month
| Capability | Essential | Growth | Commerce |
|---|---|---|---|
| Update cadence | Monthly | Bi-weekly | Weekly |
| Backups & retention | Daily · 14 days | Daily · 30 days | 2× Daily · 60 days + PITR |
| Core Web Vitals | Snapshot | RUM by template | RUM + alerts on thresholds |
| Security scans | Monthly | Weekly | Continuous + cleanup included |
| Response time (business hours) | P1: target 4h · P2: 1 business day | P1: target 2h · P2: same day | P1: target 30–60 min · P2: 4h |
| WooCommerce care | Optional | Included (non-peak windows) | Included with peak blackout rules |
| Included enhancement hours | 2h | 6h | 10h |
| Reporting | Monthly summary | Monthly detailed | Monthly detailed + weekly ops notes |
Performance & Security Standards
We operate with clear budgets and controls so your site remains quick and trustworthy.
| Area | Controls | Outcome |
|---|---|---|
| Core Web Vitals | Template budgets for LCP/CLS/INP; asset diets; cache tuning | Stable pass rates and faster perceived speed |
| Caching | Page cache + object cache; rules for cart/checkout/search | Speed without breaking dynamic UX |
| Security | WAF/CDN, headers, login policies, least privilege, audit | Reduced attack surface and traceable changes |
| Compliance | Consent banner checks, data minimization and retention | GDPR-aligned analytics and forms |
| Releases | Staging-first, smoke tests, changelogs, rollback plan | Predictable deployments and fast recovery |
Incident Response
When things go wrong, we triage, stabilize and restore quickly. Severity levels and playbooks are defined up front.
- Detect: monitoring triggers (uptime, errors, vitals) create a P1/P2 ticket.
- Diagnose: gather logs, recent releases, vendor status; reproduce.
- Stabilize: rollback or feature flag; apply WAF/CDN isolation if needed.
- Fix: hotfix on staging → production with targeted tests.
- Review: post-mortem, root cause, prevention checklist.
Severity targets (business hours): P1 (site down/checkout broken): see plan table; P2 (degraded/partial outage): within same day; P3 (minor bug): next available window.
Reporting & Communication
Transparent status and metrics so you always know what shipped and what improved.
Monthly Report
- Work log: updates, fixes, releases
- Performance: CWV by template and device
- Incidents: timeline, actions, prevention
- Backups: success/restore check
On-Demand
- Ad-hoc diagnostics for spikes or anomalies
- Roadmap suggestions (speed, UX, SEO)
- Quarterly review for goals and budgets
Onboarding
We keep onboarding short and safe. Typical sequence:
- Access & Audit (Day 1–2): review hosting, DNS, CDN, code repo and plugins; baseline vitals and errors.
- Backups & Monitoring (Day 2–3): set up off-site backups, uptime, error tracking, RUM dashboards.
- Staging & First Update (Week 1): create/verify staging; apply update bundle; run smoke tests and deploy.
- Security Pass (Week 1): WAF/CDN, headers, user audit, hardening and malware scan.
- Plan Calibration (Week 2): confirm blackout windows, SLA contacts and reporting cadence.
FAQs
- What’s included in plans?
- All tiers include monitoring, staged updates, backups with retention, security hardening, and Core Web Vitals oversight. Higher tiers add faster SLAs, more frequent updates, longer backup retention and more included enhancement hours.
- Do you support WooCommerce?
- Yes. Commerce plan includes checkout-safe caching rules, database snapshots, release blackout windows around sales, and priority response for order-impacting incidents.
- How fast is response time?
- Targets vary by tier (see comparison). As a guide: Essential aims for P1 in 4 hours during business hours; Commerce targets 30–60 minutes with escalation paths.
- Do you cover security incidents?
- Yes. We triage, isolate via WAF/CDN, remove malware, rotate secrets, patch the cause and file a post-mortem with prevention steps. Cleanup is included in Commerce, available as an add-on in other tiers.
Choose a Plan
Tell us about your stack (hosting, plugins, traffic), business hours and risk profile. We’ll recommend a plan, confirm SLAs and set up onboarding.
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