Starting from €800
Build AI-Powered Chatbots for Support and Sales
In today’s world, automation is a necessity for a successful business. Bots help enhance efficiency, improve customer interaction, and streamline routine tasks.
We create intelligent bots for companies across various industries — from e-commerce to customer support. Our solutions save resources, simplify workflows, and improve user experience.
What can business chatbots do?
Chatbots automate routine processes, increase efficiency, and improve customer interactions. Discover how they help businesses grow and save resources.
001
24/7 Customer Support
Bots instantly respond to customer queries at any time, handle orders, and assist with frequently asked questions, ensuring superior service quality.
002
Faster Sales
Chatbots recommend products, process orders, and remind customers about abandoned carts, boosting conversion rates and average transaction values.
003
Process Automation
Bots reduce employee workload by managing routine tasks like appointment scheduling or generating reports.
004
Personalized Marketing
Bots segment audiences, send tailored offers, and support the launch of marketing campaigns.
005
Integration with CRM and Systems
Bots collect customer data, synchronize with CRM and other business tools, simplifying data management.
006
Global Reach
Operate on popular platforms like Telegram, WhatsApp, and Viber, enabling businesses to engage with customers worldwide.
How do we develop chatbots for your business?
Each stage of chatbot development is meticulously planned to deliver a solution that perfectly aligns with your business goals and needs.
01
Needs Analysis
We study your business, audience, and key tasks the chatbot should address. We identify where it can provide the most value and define its role.
02
Scenario Design
We create dialogue structures, key interaction scenarios, and potential responses. User requirements are incorporated to ensure logical, effective interaction.
03
Platform Selection
We decide where the chatbot will operate: Telegram, WhatsApp, your website, or another platform, depending on your audience and objectives.
04
Functional Development
We implement features tailored to your business: handling queries, processing orders, collecting data, and integrating with CRM and other systems.
05
Testing and Configuration
We test the chatbot across different scenarios, fix errors, and optimize its behavior. We ensure it functions seamlessly on all selected platforms.
06
Project Launch
We deploy the bot in the live environment, integrate it with your systems, and conduct initial tests with real users.
Our Work Speaks for Itself
Explore the diversity of completed projects: from stylish websites to innovative solutions that helped our clients achieve their goals.
Dveri Nova — digital system for door manufacturing and customer collaboration A complete online platform tailored to the needs of a door manufacturer. In a…
Paparoni — a pizza website with character Paparoni is more than a point of sale — it’s a brand with a clear philosophy and attention…
CRM System for a German Brewery For a small yet ambitious brewery in Germany, we designed and launched a CRM platform that acts as the…
CRM System for Managing Manufacturing Processes at a UK Plant For a large manufacturer in the United Kingdom, we built and deployed a comprehensive CRM…
Business CRM System for a Company in Cyprus We designed and implemented a modern CRM platform for a Cyprus-based company to elevate sales operations and…
Aesthetic Clinic Website — Ukrpmu Vegas Ukrpmu Vegas offers a wide range of skincare and aesthetic procedures. On ukrpmuvegas.com visitors can explore services, learn about…
Any questions?
Let's discuss your challenges. Contact us today!
Why Choose Us for Chatbot Development?
We don’t just create chatbots; we deliver comprehensive solutions that automate processes, enhance customer service, and achieve business objectives.
001
Customized Approach
We tailor the bot to your company’s specifics, target audience, and goals to ensure it delivers real results.
We use the best platforms and tools to guarantee reliability, scalability, and high performance.
003
Multi-Platform Capabilities
Our bots work seamlessly on Telegram, WhatsApp, Viber, websites, and other popular platforms, reaching a wide audience.
Our bots easily integrate with CRM, ERP, and other systems, streamlining and automating business management.
005
Ease of Management
We provide intuitive tools for managing the bot, allowing your team to make updates and monitor performance effortlessly.
006
Support and Development
After deployment, we offer technical support, add new features, and adapt the bot to your business’s evolving needs.
Our clients and partners
Companies that trust us to create and develop their digital products. We are proud to work with our clients and partners, helping them reach new heights.
Want to do something great? Let us help you.
Ready? Contact us today.
AI & Messaging Bots for Support and Sales
We design, develop and integrate custom chatbots that automate support, accelerate sales, and reduce time to resolution. From AI chatbots on your website to Telegram/WhatsApp bots connected with CRM and ecommerce, we focus on measurable KPIs: first response time, deflection rate, conversion lift, and cost per conversation.
Use Cases
We build chatbots that meet concrete business goals across support, sales and operations. Typical scenarios:
Customer Support
- 24/7 FAQ automation with answer accuracy guardrails
- Order status, returns, warranty and appointment booking
- Smart triage to live agents with full conversation context
Ecommerce & Lead Gen
- Product discovery, guided selling, back-in-stock alerts
- Cart recovery flows in WhatsApp/Telegram
- Quote intake and qualification for B2B funnels
Internal Operations
- Knowledge bot for policies, SOPs and IT helpdesk
- Inventory lookups, delivery ETA, field service dispatch
- Data capture with validation and CRM write-back
Related services: CRM Systems · WordPress Development · Marketing Hub
Conversation Design
Great bots start with great conversations. We craft flows that respect user intent, provide graceful exits, and capture the minimum data needed to move work forward.
Discovery & Scripts
- Intent inventory: top questions, tasks, and failure modes
- Voice & tone guidelines, fallback and escalation logic
- Data collection steps with validation and consent
Prototyping & Testing
- High-intent happy paths + edge cases and disambiguation
- Live transcripts review; iteration with success criteria
- A/B prompts, guardrails, and message timing
Tech Stack (LLMs & APIs)
We’re technology-agnostic and pick components to match objectives, budget and compliance. Typical stack options:
| Layer | Options | What it solves |
|---|---|---|
| LLM & NLU | Hosted LLMs, enterprise LLMs, intent classifiers | Understanding user intent, generating safe & relevant replies |
| Retrieval (RAG) | Vector databases, embeddings, secure document stores | Grounding answers in your knowledge base and policies |
| Orchestration | Workflow engines, function-calling, message queues | Multi-step tasks, API calls, retries and idempotency |
| Channels | Web widget, Telegram, WhatsApp, email, SMS | Meet users where they are with consistent behavior |
| Observability | Chat logs, red-team prompts, quality dashboards | Monitor accuracy, safety and drift over time |
Integrations
Chatbots are most valuable when connected to your systems. We implement secure, idempotent integrations with clear contracts.
CRM
- Create/update leads, contacts, deals with consent logs
- Write conversation summaries; tag intents and outcomes
- Trigger tasks, SLAs and routing rules
Ecommerce
- Order status, cancellations, returns and exchanges
- Catalog and inventory lookups; recommendations
- Checkout links and payment confirmations
Support & Knowledge
- Ticket creation with transcript handoff
- Knowledge base retrieval with version control
- CSAT capture and NPS prompts post-resolution
Connectors we commonly implement: website widget (WordPress), Telegram bots, WhatsApp Business, email handoff, and APIs for CRM/ERP/helpdesk.
Compliance & Security
Privacy and safety are built-in, not bolted-on. We design data handling to align with internal policies and regional regulations.
| Control | Description | Outcome |
|---|---|---|
| GDPR-aligned consent | Explicit consent text for data capture; opt-out & deletion | Lawful basis tracking and user rights handling |
| PII handling | Masking/redaction, scoped retention, encrypted transport | Reduced exposure of sensitive data |
| Safety guardrails | Prompt hardening, allow/deny lists, escalation for ambiguity | Lower risk of unsafe or off-policy responses |
| Access & audit | Role-based access; immutable logs for changes and views | Accountability and incident response readiness |
Launch & Training
We launch in short cycles so value appears early and keeps improving.
- Pilot: narrow scope with clear success metrics (e.g., 30% deflection on top-5 intents).
- Agent assist: bots draft answers; humans approve → train on accepted responses.
- Full self-serve: expand intents, enable transactions with guardrails and audit trails.
- Continuous learning: feedback loops from ratings, rephrases and escalations.
KPIs & ROI
Every engagement defines leading and lagging indicators. Typical targets and how we measure them:
Support Metrics
- Deflection rate: % resolved without agent
- FRT / TTR: first response & time to resolution
- CSAT/NPS: satisfaction and loyalty signals
Sales Metrics
- Lead capture rate and qualification quality
- Conversion lift on assisted sessions
- Revenue from automated flows (recoveries, reorders)
Case Studies (anonymized snapshots)
Representative results from projects in ecommerce and services. Full details on request under NDA or in public portfolio if available.
Ecommerce WhatsApp Bot
- Top-5 intents deflection: 35–45%
- Checkout recovery uplift: 8–12%
- CSAT after automation: +9–14%
Support Knowledge Bot
- Avg. time to first answer: < 3s
- Agent handle time reduction: 20–30%
- Ticket backlog aged > 7 days: −25%
B2B Lead-Gen Chatbot
- Qualified lead rate: +18–27%
- Meeting booked from chat: +10–16%
- Manual data entry: −60% via CRM write-back
FAQs
- What channels do you support?
- Website widget (including WordPress), Telegram and WhatsApp Business. We also integrate with email/SMS and can hand off to live chat when needed.
- Can you integrate AI?
- Yes. We combine LLMs with retrieval over your knowledge base (RAG) and tool-calling for actions like checking orders, booking, or updating CRM records. Guardrails and human escalation keep responses safe and on-brand.
- How do you ensure data privacy?
- Consent prompts, PII redaction, scoped retention, encryption in transit and at rest, role-based access, and full audit logs. We align flows with GDPR where applicable.
- How is ROI measured?
- We define targets up front (deflection, time to resolution, conversion lift). Dashboards track before/after deltas and isolate bot-assisted impact on revenue or cost per conversation.