Price from 5000€
CRM Systems Development for Process-Driven Teams
Modern CRM systems help businesses structure customer interactions, automate processes, and increase profitability. We offer turnkey CRM solutions tailored to your company’s unique needs.
We design powerful, user-friendly, and integrated CRM systems that optimize customer management, sales, and internal processes. Make your business more organized and profitable with us!
How Does CRM Benefit Your Business?
CRM systems automate processes, simplify customer and sales management, optimize resources, and strengthen internal collaboration within the company.
001
Customer Database Management
Centralized storage of client information for easy access and analysis.
002
Sales Automation
Streamline sales processes with automated workflows and notifications.
003
Improved Customer Loyalty
Provide personalized service by analyzing customer preferences and interaction history.
004
Performance Monitoring
Generate reports and analytics to track sales and marketing effectiveness.
005
System Integration
Seamlessly connect CRM with email, websites, and ERP platforms for maximum efficiency.
006
Process Acceleration
Simplify employee workflows by automating routine tasks.
007
Task Management
Set and monitor tasks across teams and departments.
008
Data Security
Ensure confidentiality and secure storage of client information.
009
Flexible Customization
Adapt the system to meet your business's unique requirements.
How Do We Create CRM Systems?
A step-by-step process from analysis to deployment ensures a reliable and functional system.
01
Needs Analysis
We assess your business, objectives, and current workflows to define CRM goals.
02
Architecture Design
03
Interface Design
Create a user-friendly and intuitive interface for employees and users.
04
Feature Development
Implement core modules, including customer management, tasks, analytics, and integrations.
05
Testing and Configuration
Conduct comprehensive testing, fix issues, and configure the system to suit your needs.
06
Launch and Support
Deploy the system, train your team, and provide ongoing technical support.
Our Work Speaks for Itself
Explore the diversity of completed projects: from stylish websites to innovative solutions that helped our clients achieve their goals.
Dveri Nova — digital system for door manufacturing and customer collaboration A complete online platform tailored to the needs of a door manufacturer. In a…
Paparoni — a pizza website with character Paparoni is more than a point of sale — it’s a brand with a clear philosophy and attention…
CRM System for a German Brewery For a small yet ambitious brewery in Germany, we designed and launched a CRM platform that acts as the…
CRM System for Managing Manufacturing Processes at a UK Plant For a large manufacturer in the United Kingdom, we built and deployed a comprehensive CRM…
Business CRM System for a Company in Cyprus We designed and implemented a modern CRM platform for a Cyprus-based company to elevate sales operations and…
Aesthetic Clinic Website — Ukrpmu Vegas Ukrpmu Vegas offers a wide range of skincare and aesthetic procedures. On ukrpmuvegas.com visitors can explore services, learn about…
Any questions?
Let's discuss your challenges. Contact us today!
Why Do Businesses Choose Seganiko for CRM Development?
Our solutions streamline business processes, enhance profitability, and simplify customer management.
001
Tailored Solutions
We create CRMs customized for your unique business needs.
002
Powerful Functionality
Deliver all the essential modules to automate processes.
003
System Integration
Sync CRM with platforms like ERP, email, and websites for seamless operation.
004
Ease of Use
User-friendly interfaces simplify employee workflows.
005
Flexible Customization
Adapt CRM to your business's evolving requirements.
006
Reliable Data Protection
Ensure the security of confidential information.
007
Step-by-Step Implementation
Every stage of the process is transparent and monitored by you.
008
Post-Launch Support
Guarantee system stability and support its growth.
009
Experience and Expertise
Years of CRM development for diverse industries ensure quality results.
Our clients and partners
Companies that trust us to create and develop their digital products. We are proud to work with our clients and partners, helping them reach new heights.
Want to do something great? Let us help you.
Ready? Contact us today.
Design & Develop a CRM Around Your Playbook
We design and build custom CRM systems tailored to your workflows. From discovery and architecture to integrations, migrations, automation, dashboards and secure access control — our focus is measurable business outcomes: faster cycles, fewer manual steps, clearer reporting.
When to Build a Custom CRM
Off-the-shelf tools are great until they force your team to work around them. If you recognize any of the scenarios below, a custom CRM (or a focused extension around WordPress/WooCommerce) will pay back quickly:
- Process mismatch: sales/ops steps don’t map to the rigid pipeline of a generic tool; too many fields in the wrong places.
- Data fragmentation: orders in WooCommerce, quotes in spreadsheets, service tickets in email — no single source of truth.
- Manual handoffs: lead routing, approvals, reminders and follow-ups require Slack/Email ping-pong.
- Integration limits: ERP, accounting, inventory, logistics or marketing data can’t sync reliably or in near-real-time.
- Security & roles: you need nuanced, role-based access, audit trails, data residency and compliance controls.
| Criteria | Off-the-shelf CRM | Custom CRM |
|---|---|---|
| Fit to workflow | 80% fit, 20% workarounds | 100% mapped to your process |
| Ownership | Vendor lock-in, per-seat pricing | You own features, data, and roadmap |
| Integrations | Limited connectors, polling | API-first, event-driven, idempotent jobs |
| Security & roles | Predefined role sets | Granular roles, field-level rules, audit |
| Reporting | Generic dashboards | KPIs tailored to ops & finance |
Local note (France & Luxembourg): we support EU data residency, GDPR-aligned analytics and on-site discovery workshops in FR/LU on request.
Discovery & Architecture
Before writing a line of code, we map your business processes and data flows to design a system that is lean, extensible and secure.
Process Mapping
- Lead → Quote → Order → Fulfillment → Service
- Manufacturing: BOM, production slots, QC, dispatch
- Retail: catalog, stock, promotions, returns
Data Modeling
- Entities: Accounts, Contacts, Deals, Assets
- Custom objects: Machines, Lots, Batches, Tickets
- Relations, lifecycle states, audit requirements
Technical Blueprint
- Architecture: monolith + services where needed
- APIs: REST/GraphQL, webhooks, message queues
- Performance & scalability budgets
Integrations (ERP/WP/Email)
We build robust, idempotent integrations around your stack. WordPress/WooCommerce can act as the storefront, while the CRM orchestrates sales, fulfillment and service.
| System | Direction | Events / Entities | Notes |
|---|---|---|---|
| WooCommerce / WordPress | Bi-directional | Customers, Orders, Products, Coupons | Sync pricing/stock, order status, RFM scoring; logged web events. |
| ERP / Inventory | Bi-directional | Items, Batches, Stock, Work Orders | Reserve stock, push delivery dates, production slots, QC results. |
| Email & Calendar | Ingest & push | Threads, Tasks, Meetings | Auto-attach emails to deals, SLA timers, follow-up tasks. |
| Accounting | Bi-directional | Invoices, Payments, Credit Notes | Revenue attribution, aging, margin views per deal/segment. |
| Marketing | Bi-directional | Segments, Campaigns, Events | Lead scoring, lifecycle automation, consent records. |
Related services: WordPress Development · WooCommerce Development
Automation & Workflows
Replace manual handoffs with deterministic workflows. Below — examples we regularly implement.
Lead Routing
- Assign by territory, product line or SLA load
- Auto-enrich company data and duplicate checks
- Escalation when no activity within N hours
Quote to Order
- Template quotes by segment & discount rules
- Approval chains (manager → finance → legal)
- Order creation + stock reservation in ERP
After-Sales / Service
- Warranty registration tied to serial/lot
- Preventive maintenance reminders
- RMA workflow with courier labels
Marketing & Retention
- Segment by RFM, churn risk, product usage
- Automated “win-back” and replenishment flows
- Event-based emails/SMS with consent logging
Security & Roles
Security is designed in from day one: least privilege, auditable changes, encrypted transport and backups, and clear boundaries between data domains.
| Capability | Description | Typical Use |
|---|---|---|
| Role-based Access | Permission sets on objects, fields, actions | Sales can view margin %, edit price only with approval |
| Audit Trails | Who changed what and when (diffs, IP, client) | Compliance, incident response, rollback context |
| Data Protection | TLS, encrypted backups, rotation, limited retention | GDPR-aligned storage & deletion policies |
| SSO & MFA | Identity provider integration, step-up authentication | Reduce credential sprawl, secure high-risk actions |
Dashboards & Reporting
Dashboards make sense only when they reflect how operations actually run. We tailor them for manufacturing, retail, and service teams.
Sales & Pipeline
- Leads by source & win rate by segment
- Cycle time by product line
- Forecast vs. actual with confidence bands
Operations
- WIP, stockouts, on-time delivery
- Backlog age, SLA breaches
- Return rates & reasons
Finance
- AOV, gross margin by SKU/region
- AR aging, discounts, refunds
- LTV cohorts, churn risk
Case Studies (anonymized snapshots)
Below are anonymized, representative results from past engagements. We’ll share full write-ups under NDA or in the public portfolio as available.
Manufacturing
- Quote-to-order time ↓ 35–50% after approvals & ERP sync
- On-time delivery ↑ 8–12 pp via slotting + alerts
- Return handling time ↓ 30–40% with RMA flows
Retail / DTC
- Repeat purchase rate ↑ 10–18% (RFM + replenishment)
- Stockout incidents ↓ 20–25% with ERP feedback loops
- AOV ↑ 5–9% via targeted bundles in CRM-driven promos
Service Operations
- First response time ↓ 40–60% using SLA timers
- Upsell from tickets ↑ 6–11% with playbooks
- Audit time ↓ 50%+ due to centralized records
How We Deliver
- Discovery (1–2 weeks): stakeholder interviews, process maps, data model, risk & ROI hypotheses.
- Blueprint (1 week): system architecture, integration contracts, role model, acceptance criteria.
- Incremental build (2-week sprints): backlog, demos, release notes, UAT, performance gates.
- Hardening & launch: security checks, backup/rollback plan, documentation and training.
- Support & growth: monitoring, SLA, roadmap of automation and reporting enhancements.
FAQs
- Why custom CRM vs off-the-shelf?
- Custom wins when your workflows are the competitive edge. You avoid tool-driven compromises, own the roadmap, and integrate deeply with ERP, accounting and storefronts. Total cost is often lower beyond 12–18 months due to saved licenses and fewer manual steps.
- How long does it take?
- Discovery + blueprint: 2–3 weeks. Initial MVP: 6–10 weeks depending on integrations and scope. We release incrementally every 2 weeks, so you see value early and often.
- Can you integrate with WooCommerce?
- Yes. Bi-directional sync for customers, orders, inventory, pricing and promotions; CRM can trigger post-purchase flows and service tickets. See our WooCommerce Development.
- What about data security?
- Role-based access, field-level permissions, audit trails, SSO/MFA, encrypted transport and backups, GDPR-aligned retention and data subject requests. We design least-privilege from day one.